Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Casdero’s website, web application and mobile apps (together, the “Service”), provided by Casdero Limited (“Casdero”, “we”, “us”).

By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a business, you confirm you have authority to bind that business, and “you” refers to both you and the business.

You must be at least 18 years old to use the Service. You agree to provide accurate information when you register and to keep it up to date.

You are responsible for keeping your login details secure and for all activity under your account, including activity by team members you invite. Tell us immediately at support@casdero.com if you suspect unauthorised access.

Casdero provides tools for managing inventory, point of sale, invoicing, expenses, customers and multiple branches. We may add, change or remove features over time. We aim to keep the Service available at all times but do not guarantee it will be uninterrupted or error-free, and we may carry out maintenance that temporarily limits access.

Some features require a paid subscription. Prices are shown on our pricing page or agreed with you in writing. Subscriptions renew automatically at the end of each billing period unless cancelled before renewal.

Fees are non-refundable except where required by law or stated otherwise. We may change our prices with reasonable advance notice; changes apply from your next billing period. If payment fails, we may suspend access to paid features until it is resolved.

You own the data you and your team put into the Service (“Your Data”). You grant us a limited licence to host, process and display Your Data only as needed to provide and improve the Service and as described in our Privacy Policy.

You are responsible for Your Data, including making sure you have the right to collect and use any personal information about your customers, suppliers and staff, and that your records meet any tax, accounting or legal requirements that apply to your business.

You agree not to:

• Use the Service for anything unlawful, fraudulent or harmful;
• Upload malware or attempt to disrupt or overload the Service;
• Access or attempt to access accounts or data that are not yours;
• Reverse engineer, copy or resell the Service except as permitted by law;
• Use the Service to infringe anyone’s intellectual property or privacy rights.

The Service integrates with third-party services, such as bank account linking through Mono. Your use of those services is subject to their own terms and privacy policies, and we are not responsible for their availability or accuracy. Features such as the AI assistant and tax calculator provide general guidance only and are not professional financial, tax or legal advice.

The Service, including its software, design, logos and content (excluding Your Data), belongs to Casdero and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in line with these Terms. If you send us feedback, we may use it without obligation to you.

You can stop using the Service and request account deletion at any time by emailing support@casdero.com. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or if we are required to by law.

Before closing your account, you can export Your Data where the Service allows. After closure we will delete Your Data as described in our Privacy Policy.

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that reports, calculations or stock figures produced by the Service are free from error, and you should verify important figures before relying on them.

To the fullest extent permitted by law, Casdero will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

You agree to indemnify and hold Casdero harmless from any claims, losses and expenses (including reasonable legal fees) arising from Your Data, your use of the Service, or your breach of these Terms or applicable law.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will be resolved by the competent courts of Nigeria, unless the law where you live requires otherwise. We encourage you to contact us first so we can try to resolve any issue informally.

We may update these Terms from time to time. When we make material changes we will update the “Last updated” date above and, where appropriate, notify you by email or in the app. Continuing to use the Service after changes take effect means you accept the updated Terms.

Questions about these Terms? Email us at support@casdero.com or use our contact page.